Kevin Kratzer

Lead Engineer for North America @Pyramid Analytics

As the Lead Solution Engineer for North America, I am responsible for overseeing daily operations and driving process improvements. I handle tasks such as assigning incoming opportunity requests to the most appropriate SE based on skills and availability, while also working with senior leadership on enablement strategies for my team and the wider sales organization. Key contributions included- Implementing a standardized process for requesting SE support on sales opportunities- Holding weekly 1-on-1 meetings with each SE to provide guidance and support- Leading weekly team meetings to align on goals, updates, and challenges- Participating in sales pipeline and POV status calls to ensure alignment with priorities- Communicating company goals and updates to the team in a timely manner- Engaging in status calls with the sales team to maintain cross-functional alignment- Offering feedback to SEs based on Gong call recordings or live demos.