Kevin Kramer
Vice President- Quality Assurance & Development @Neis L An Armstrong Is Company
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WORK HISTORY
Vice President- Quality Assurance & Development @Neis L An Armstrong Is Company
Cheshire, CT, US
Responsible for the quality review staff and dispute resolution team. Improved reviewer production by 25% in first year. Reduced carrier re-opens/rejects by 15% during same period.• Created and implemented new remote-physical audit virtual training program. Trained over a hundred new and experienced auditors within first 15 months with over 85% retention ratio.• Created an on-line voluntary audit portal in conjunction with software partner. Currently migrating new and existing customers to this portal.• Established and implemented an off-shore supplemental resource team to assist with audit review and internet audits. • Currently developing a predictive analytics audit product line selection tool to assist carriers with their audit selection process to maximize their ROI
EDUCATION
Augsburg University
Bachelor of Arts (B.A.), Business Administration and Economics
University of Illinois Chicago
Master of Business Administration (MBA), Finance, General
ABOUT KEVIN KRAMER
Extensive experience in the commercial property & casualty insurance industry, primarily…
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