Kevin Kolde
Technical Support / Product Support / Customer Support Engineer
- Role
- Technical Support at CFS Tax Software, Inc.
- Location
- Simi Valley, CA, US
- LinkedIn followers
- 500 followers
About Kevin Kolde
I have been doing technical support and troubleshooting for the past 22 plus years in various forms in the broadcast industry. I enjoy helping customers and troubleshooting and resolving their issues. I am open to expanding into other industries to apply my knowledge and experience to benefit the customer. I am looking to associate myself with an organization where there is an ample scope for mutual growth as a professional and to apply my knowledge and experience to meet its goals.SKILLSTier 2 / Tier 3 support (working remotelyfor the past 6 plus years) Provide 24/7 worldwide support (on-callrotation as well) Manage customer experience & expectations Customer interaction via phone, email,remote & onsite Creative problem solving / Criticalthinking Troubleshooting / issue replication /documentation / training /knowledgebase / log review & analysis Root cause analysis JIRA, Confluence Microsoft Teams, Zoom,WebEx, Bomgar & TeamViewerremote / meeting software Software Testing Team Player AWS Various Windows OS systems Project Management CRM: Salesforce & Siebel & Metrix Follow directions, but also ableto think outside the box whenneeded.
Experience
Technical Support
Nov 2023 — Present · Simi Valley, CA, US
Education
Moorpark College
Associate of Science - AS, Accounting Technician
Moorpark College
Associate of Science - AS, Business Management
California State University, Northridge
Bachelor of Science - BS, Business Administration; specializing in Organizational System Management
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