Kevin Kiser
SVP, Change Management Center of Enablement Leader / Truist
- Role
- SVP, Strategic Initiatives Delivery Manager at Truist
- Location
- Winston-Salem, NC, US
- LinkedIn followers
- 500 followers
About Kevin Kiser
Highly accomplished, results driven, financial services manager with more than 20 years of progressive experience in operations management for a global organization. Demonstrated ability to streamline business operations that drive growth and increase efficiency. Visionary thinker, with strong qualifications in developing and implementing innovative processes and technology to improve the customer experience. Possess solid leadership, communication and interpersonal skills to establish rapport at all levels of staff and management. Career Highlights - Start-up experience with success resulting in redefining customer engagement strategies - Turned around struggling performing business units to flourishing efficient top tier operations - Integrated and transformed large operational divisions pre and post mega mergers and acquisitions - Drove strategy to reengineered digital payment touch points significantly improving customer experience - Respected Leader consistently achieving world class associate satisfaction scores above 95%
Experience
SVP, Strategic Initiatives Delivery Manager
Aug 2015 — Present · Greensboro/Winston-Salem, NC, US
Responsible for developing and executing on strategic initiatives for Mortgage Lending, as well as managing certain programs required for successful business operations. Develop, organize, and control the planning, implementation, and execution of identified technology initiatives across business units that drive short and long-term strategic objectives. Lead multiple channel delivery teams that collaborate with process owners and IT on identifying and implementing operational efficiencies and technology innovations.
Education
East Carolina University
Bachelor of Science
1992 — 1996
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