Kevin Kauffman
Salesforce Certified | Technology Consultant @ Accenture
- Role
- Business & Technology Delivery Consultant at Accenture
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Business & Technology Delivery Consultant
Feb 2018 — Present · Raleigh-Durham, NC, US
Currently serving in operations for a groundbreaking pilot project at Accenture, where I coordinate with 3 regional partners administering the program in rural communities and I lead technical and non-technical support resolution efforts. This project has received national recognition for its approach to non-medical interventions, potentially reshaping healthcare approaches nationwide. Prior to this role, I played a pivotal role in a Health & Public Service Salesforce engagement, where I trained over 2200 end users and resolved 200+ Tier 3 help desk requests, showcasing my expertise in handling complex issues and supporting users during go-live. Additionally, I was integral to the functional design team, contributing significantly to the design document. In my earlier position, I led efforts in gathering requirements and defining user stories for a Health & Public Service platform, resulting in a notable 30% increase in conversion rates.Throughout my career, I have collaborated seamlessly with cross-functional teams to drive impactful solutions for healthcare and public service challenges. I am now seeking new opportunities where I can continue to drive innovation and make a meaningful impact in these sectors.
Education
North Carolina State University
Bachelor of Science (BS), Mechanical Engineering
2013 — 2017
Skills
- Teamwork
- Nonprofits
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