Kevin K.
- Role
- Customer Experience Team Leader for Fcps Fraud at Chase
- Location
- New Albany, OH, US
- LinkedIn followers
- 500 followers
About Kevin K.
Responsible for the centralization of all Executive Office Complaints for Fraud to ensure consistent response to customers and regulators. Lead a team of 30 exempt and non exempt employeesDevelop a program of root cause analysis to prevent future complaintsMake for a better customer experience for customers as it relates to fraud claimsWork daily with Senior Leaders to enhance fraud process based on Complaints my team works. Partner with Litigation and Legal partners on all fraud suits as well as serve as SME for all of fraud ror depositions and arbitration.
Experience
Customer Experience Team Leader for Fcps Fraud
Feb 2022 — Present · Columbus, OH, US
Education
Xavier University
BSBA
1996 — 2000
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