Kevin Joyce

About Kevin Joyce

Deep experiential expertise, forged while helping demanding brands understand, design, and deliver experiences to discerning audiences. Omnichannel perspective, born from frequent work at the intersection of physical and digital engagement. Actionable insights, informed by data and by doing (from project management to account management and agency leadership). Broad familiarity, across categories (healthcare, hospitality, consumer goods, technology, etc.) and methodologies (events, meetings, trade shows, sponsorship, roadshows, retail activation, and more). Excellent communicator, collaborator, and contributor to mission critical projects and programs.

Experience

1. Principal

   The Jack Network

   Nov 2021 — Present · Portland, ME, US

   The Jack Network (“Jack”) helps clients assess and improve the experiences that define brand success. We\'ve developed a network of independent evaluators, best-in-class service providers, and associated resources to deliver omnichannel insights: On-site, online, on demand.From \"mystery shopping\" to social listening, compliance audits to competitive intelligence, we combine capability with creativity to help discerning brands ensure best-in-class delivery.Our specialties include: 1) Brand and retail research/insights; and 2) Guest experience evaluation for hospitality organizations (including restaurant chains, hotel operators, and others).We are proud to partner with \"experiential brands\" of every shape and size, from industry leaders to start-ups and growth concepts. By combining the efficiency of \"on demand\" resources with \"hands on\" involvement from industry experts, Jack is truly taking nimble to the next level.Jack is the product of lessons learned while Kevin built and led multi-disciplinary teams (insights, comms, content, traditional and digital media, and experiential) to deliver award-winning experiences for demanding national clients. In a world where experience no longer belongs to brands, but to the audiences they cater to - consumers, patrons, guests, partners, employees, franchise owners, fans, and others - knowing how they feel and what they expect has never been more important.

Education

• Trinity College Dublin

  Study Abroad Program, Irish History, Psychology

  1996 — 1997

• Middlebury College

  Bachelor of Arts (B.A.), Psychology (Major), American History (Minor)

  1994 — 1998