Kevin Johnson

About Kevin Johnson

I\'m Kevin Johnson. I build operations that scale, perform, and deliver measurable financial impact.For 20+ years, I’ve led high-volume e-commerce, manufacturing, logistics, and distribution organizations through transformation, turning operational bottlenecks into streamlined, profitable, customer-centric engines. My focus is simple: reduce cost, increase speed, strengthen margins, and elevate the customer experience.I specialize in stepping into complex or fast-scaling environments and creating systems, teams, and processes that unlock efficiency and sustainable growth. Whether modernizing fulfillment networks, renegotiating carrier contracts, or building accountable teams, I deliver clarity, structure, and results.Signature Wins & Impact Cut $1.2M in labor costs +$600K in consumable savings by automating workflows and standardizing processes. Negotiated a $2.8M FedEx contract savings to strengthen margins and shipping predictability. Transformed fulfillment from 7–10 day delays to same-day/next-day performance, dramatically improving customer satisfaction.Grew 0 → 200+ national accounts and $1.8M+ revenue, with double-digit margin improvement. Scaled a retailer from 4 → 11 locations across 3 states, optimizing distribution, inventory, and customer experience. Increased FedEx charter division revenue from $18M → $32M, securing major military and commercial contracts. Trusted NBA Scorebook & Game Clock Operator for 20+ seasons, selected for accuracy and performance under pressure.Elected Board Director overseeing $14M+ in assets, leading disaster recovery efforts post-Hurricane Harvey.What I DeliverOperational transformation & turnaround leadershipScalable fulfillment, distribution & manufacturing systemsMargin improvement through process redesign & negotiationHigh-performing, accountable teamsOrder-to-delivery optimization across e-commerce and retailCustomer experience improvements that drive retention & repeat businessI thrive in organizations experiencing growth, change, or performance challenges—and where leadership must create stability, efficiency, and momentum.🤝 Let’s Connect. I welcome conversations with CEOs, COOs, operational leaders, private equity operators, and organizations navigating scale, turnaround, or modernization.Kevin Johnson. Driving Performance, Efficiency & Multi-Million-Dollar Value CreationHouston, TX | P.28••••••38 | k••••••••@yahoo.com

Experience

1. Vice President of Operations

   Pink Zebra Home

   Jan 2021 — Present · US

   Gaines Group LLC – Pink Zebra is a Direct Selling Company that offers income opportunities for independent Consultants throughout the United States through high quality innovative home fragrance technology. Key Achievements:• Lead end-to-end operations for a high-volume, fast-scaling e-commerce and manufacturing business, overseeing production, fulfillment, supply chain, customer experience, and cross-functional performance. • Reduced labor costs by $1.2M by implementing automation, redefining workflows, and establishing standardized processes. Delivered $600K in consumable savings through targeted process improvements and strategic vendor negotiations.• Transformed shipping performance from 7–10 days to same-day/next-day fulfillment, significantly elevating customer satisfaction. Negotiated a FedEx contract delivering $2.8M in savings over four years, improving margin and shipping predictability.• Shifted production mix from 65/35 import-to-domestic to 85/15, mitigating tariff exposure and improving supply chain resilience. Modernized customer service operations by implementing a new CRM (Gladly), reducing workload and boosting team morale.

Skills

• Account Management
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Business Process Improvement
• Leadership
• Sales Management
• Negotiation
• Retail
• Cross-Functional Team Leadership
• Marketing Strategy
• Sales Operations
• Microsoft Office
• Sales
• Customer Service
• Advertising
• Customer Satisfaction
• Training
• Public Speaking
• Event Management
• Logistics Management
• Warehouse Operations
• Strategic Planning
• Event Planning
• Business Development
• Purchasing
• Operations Management
• Warehouse Management Systems
• Social Media
• Sports Marketing
• Management
• Team Building
• Supply Chain Management
• Microsoft Word
• Time Management
• Team Leadership
• Marketing
• Project Management
• Contract Negotiation
• Inventory Management