Kevin Jackson

About Kevin Jackson

Highly motivated management professional offering exceptional communications and interpersonal skills. Skilled in effective leadership techniques; inspires others to work at their highest levels. Organized and effective in prioritizing responsibilities, meeting deadlines, and exceeding goals. Detail oriented and focused in coordinating projects. Works well independently or in a cooperative team. Able to coordinate multi-faceted responsibilities in a fast paced environment.

Experience

1. Front Line Manager

   Allstate

   Apr 2022 — Present

   Manages a team of 20 Insurance Professionals that focus on assessing insurance customers needs and identifying solutions in an efficient matter. Utilize strong skills in team leadership and conflict management to drive results. Maintain strong written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills. Developed the ability to attain project results through leadership and influence rather than authority and control. Developed moderately high complexity projectsindependently with minimum suport or direction from others.

Education

• University of Phoenix

  Master of Business Administration (MBA), Business Administration and Management, General

  2006 — 2007

• Johnson C. Smith University - JCSU

  Bachelor of Arts - BA, Psychology

  1989 — 1995

Skills

• Call Center
• Program Management
• Microsoft Office
• Sales
• Insurance
• Strategic Planning
• Leadership
• Customer Retention
• Customer Service
• Management
• Team Building
• Call Centers
• Property & Casualty Insurance
• Human Resources
• Training
• Customer Satisfaction
• Crm