Kevin Monroe
Regional Director of Operations @Sparklight
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WORK HISTORY
Regional Director of Operations @Sparklight
GA, US
As Director of Regional Operations, I lead initiatives that elevate customer experiences, drive subscriber growth, and foster meaningful community engagement. My approach centers on implementing targeted strategies that attract new subscribers while cultivating long-term loyalty among existing customers.I collaborate cross-functionally to monitor and optimize key performance indicators—including churn, market penetration, and budget management—ensuring operational excellence and sustained regional success. By developing disciplined competitive plans and aligning team performance metrics with strategic goals, I consistently deliver results that strengthen market position and enhance customer satisfaction.
EDUCATION
University of Notre Dame - Mendoza College of Business
Executive Certificate - BA Business Administration, Principles of Business, Disciplines of Business, Business Accounting, Applied Business Strategies
University of Virginia Darden School of Business
Executive Leadership Development Certificate, Organizational Leadership
DeVry University
Undergraduate Studies, Computer Science and Electrical Engineering
SKILLS
ABOUT KEVIN MONROE
I am energized by helping teams grow, businesses scale, and communities thrive. I have spent my career leading operational transformation, elevating customer experiences, and driving revenue through engaged leadership and strategic execution. Whether reducing churn, boosting employee engagement, or guiding a franchise toward smarter hiring practices, I focus on building solutions for customers, teams, and bottom lines. I take pride in mentoring others, cultivating trust, and fostering a culture where high performance and inclusion go hand-in-hand. Impactful ContributionsEXECUTIVE OPERATIONS LEADERSHIP: Directed regional operations for Fortune 500 and mid-sized organizations across telecommunications and consulting sectors. Oversaw P&L responsibilities for markets generating up to $473M in revenue.EMPLOYEE RETENTION AND SATISFACTION: Led employee retention and satisfaction initiatives that reduced employee churn by 31% for a franchise client, a result of embedding artificial intelligence (AI)-powered hiring practices and raised Employee Net Promoter Scores (eNPS) from 78% to 86% through personalized development planning.SCALABLE GROWTH SOLUTIONS: Expanded market revenue by creating “Feet on the Street” sales initiatives and community-focused brand engagement campaigns, sustaining year-over-year (YoY) growth.Credentials & CompetenciesFoundational Skills: Salesforce, Microsoft Dynamics 365, Oracle, Zendesk, Workday, Tableau, Power BI, Microsoft Copilot, ChatGPT, Microsoft 365 Suite (Word, Excel, PowerPoint, Teams, Projects), QuickBooks, SharePoint, Slack, Zoom.Core Skills: Operations Management, Customer Experience Strategy, Revenue Optimization, Performance Metrics Analysis, Client Retention Strategies, Organizational Scalability, P&L Oversight, Service Delivery Improvement, Data-Informed Leadership, Crisis ResolutionManagement & Leadership Skills: Team Leadership, Talent Development, Coaching and Mentorship, Change Management, Communication, Strategic Thinking, Cross-Functional Collaboration, Employee Engagement, Community RelationsIndustry Expertise: Telecommunications, Airlines, Business Consulting, Nonprofit Management, Call Center & Customer Service, Education, Utilities, Public Sector, Health & Nutrition Products, Membership OrganizationsKnowledge of other Business Cultures: In addition to working with people in Latin America, Canada, Vietnam, and South Africa, have lived and worked across the United States in major cities such as Orlando, Milwaukee, Chicago, Houston, San Antonio, and New Orleans.
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