Kevin Hickey

Vice President Operations @Florida Design Works

FL, US

Design Works specializes in Tile Laying, Custom Cabinetry, Countertops, Custom Designs, Flooring, Granite, quartz, quartzite, designer tile, backsplashes, tile installation, home remodeling, kitchen remodeling, bathroom remodeling, and cupboards• Managing the leadership team/persons in Technology (IT), Purchasing, Human Resources (HR), and Warehousing/Logistics at Design Works and Sales.• Working with Design Works divisional leadership to establish and improve standard operating procedures for the business to address customer service, time efficiency, return on investment, overhead expenses, and other key performance indicators. • Establishing and improving the quality control process at each showroom/site for product defects and delivery issues. Creating consistency across locations where applicable. • Collaborates with manufacturers and shipping contacts for dispute resolution, relationship building and establishing protocols for quality and pricing.• Presents periodic performance reports and metrics to the executive leadership and divisional leadership.• Establishing training and development programs to implement process changes and improvements across sales, purchasing, logistics or other areas of the business as needed.