Kevin Harrington
Platform Availability Lead @Edenred PayTech
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WORK HISTORY
Platform Availability Lead @Edenred PayTech
Swindon, GB
Platform Availability Lead - Global 24/7 Operations | Platform Reliability | Major Incident LeadershipI lead the global 24/7 platform availability and service delivery function, ensuring stability, reliability, and operational excellence across critical systems, with teams based around the globe. I operate at both strategic and tactical levels, driving improvements in people, processes, and technology while maintaining high performance in a demanding, always‑on environment.Leadership & StrategyProvide strategic and operational leadership for a globally distributed 24/7 service delivery organisation.Define and execute the service delivery roadmap in alignment with business goals and customer expectations. Build and reinforce a culture of ownership, accountability, resilience, and excellence.Platform Stability & Major Incident ManagementAct as the senior escalation point for all major platform incidents, ensuring coordinated, rapid resolution.Lead post‑incident reviews with clear actions and accountability to prevent recurrence.Govern platform change and release processes to safeguard stability.Operational ExcellenceDrive ITIL‑aligned maturity across incident, change, problem, request, and knowledge management.Ensure real‑time monitoring, alerting, and 24/7 responsiveness for critical systems.Champion automation, tooling improvements, and proactive detection capabilities.Performance & ReportingOwn service KPIs and operational dashboards to accurately reflect service health.Analyse trends and root causes to identify optimisation opportunities. Provide senior leadership with actionable operational insights and improvement plans.People LeadershipLead, develop, and inspire a high‑performing global operations team. Oversee workforce planning, shift optimisation, and succession planning for key roles. Promote continuous development, technical excellence, and psychological safety.
EDUCATION
Hreod Parkway Comprehensive
High School, GCSE
ABOUT KEVIN HARRINGTON
I’m a results-driven leader with a passion for growth, creativity and social impact. I currently serve as Service Operations Lead at Edenred Paytech, where I lead strategic initiatives, drive performance and build high-impact teams that deliver measurable outcomes.Alongside my corporate role, I bring strong entrepreneurial energy as the founder of Swindon Bands Directory, a platform dedicated to creating, promoting and supporting music that connects communities, amplifies local voices and celebrates artistic expression.I’m equally committed to giving back through charity fundraising and community projects, helping raise funds and awareness for local causes that empower individuals and strengthen communities.I bring energy, strategic insight and a focus on meaningful outcomes to everything I do — from business operations and leadership to creative collaboration and community engagement. Let’s connect if you share an interest in leadership, music, social impact or partnership opportunities.
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