Kevin H.
Versatile operations leader, adept at driving continuous Improvement !!!!Supervisor Specialty Pulmonary Unit @ CVS Health | MBA Project Management | Lean Six Sigma Green Belt
- Role
- Supervisor Specialty Pulmonary Unit at CVS Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Kevin H.
At the helm of CVS Health\'s Specialty Pharmacy Operations, my focus is on steering our team towards excellence in compliance and proactive customer outreach. We\'ve successfully implemented strategic process improvements and Lean Six Sigma methodologies to enhance our operational efficiency. My role encompasses a wide range of critical responsibilities, from process refinement to performance monitoring, all aimed at delivering superior service.Our collective efforts have resulted in noteworthy enhancements in standard operating procedures and metrics, which are a testament to our team\'s commitment to excellence. By fostering a culture that values guidance, recognition, and rigorous training, we have established a dynamic and responsive team environment. Through these initiatives, we ensure our operations not only meet but exceed industry standards, setting a new benchmark for quality in pharmacy services and customer service.
Experience
Supervisor Specialty Pulmonary Unit
Mar 2025 — Present
Responsible for the daily supervision of pharmacy personnel within the CVS Specialty Pharmacy Network, specifically within a unit specializing in pulmonary care. Oversees the processing of medications related to pulmonary conditions and the activities of the team members who handle these task. Manage agents onsite and work from home.Critical responsibilities include: process improvement, UAT testing, special projects, participation in the hiring process, provision of guidance and direction to staff, team recognition, schedule preparation, and management, ensuring adherence to standard operating procedures, metrics, staff training, problem-solving, follow-up, performance monitoring and evaluation, including corrective action, and data gathering and reporting. Provides a deep sense of empathy and understanding for the needs of diverse groups of people. Tasked with development of newly promoted supervisors.
Education
University of Phoenix
Bachelor of Science , Information Technology
Capella University
Master's degree, Business Administration / Project Management
Queensborough Community College
Associate of Applied Science , Computer Information Systems
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