Kevin H.
Data & Business Intelligence, FinTech
- Role
- Manager, Product Support (Noam) at Zone & Co
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kevin H.
Experienced data architect/engineer, specializing in Big Data and Modern Data Warehouse development using Microsoft Azure Data Services platform.
Experience
Manager, Product Support (Noam)
Jan 2025 — Present
Oversee end-to-end support operations across multiple Zone products, including Tactical Connect, NetSuite-focused solutions, and advanced Data Warehouse/Reporting workflows.• Collaborate with leadership to align support practices with business strategies, customer success goals, and product roadmaps.• Manage and resolve high-priority customer escalations, ensuring timely and effective communication between clients and internal teams.• Lead initiatives to optimize support processes through automation, knowledge base expansion, and team training.• Support a diverse team of NetSuite and Reporting Support Engineers, fostering growth, collaboration, and operational excellence.
Education
Central Piedmont Community College
Associate of Arts (A.A.)
University of North Carolina at Charlotte
Bachelor of Science - BS, (Double Major) BS: Management Information Systems/BA: Organizational Communication
2008 — 2011
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