Kevin Guzman
Associate Application Analyst at CereCore (an HCA Healthcare company)
- Role
- Client Support Analyst at CereCore
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
Experience
Client Support Analyst
Aug 2019 — Present · Nashville, TN
Mission critical facilitation of level 1 client support for multiple healthcare organizations through triage, troubleshooting, knowledge development, and protocol-driven work flows. These involve some clinical, financial and warehousing software such as; ServiceNow, Epic (Security, EMR), MEDITECH (5.x, 6.x, Expanse), Pyxis, Lawson, and SMART- Incident management inclusive of escalation and collaborative participation with L2 and L3 teams, critical thinking, and problem-solving skills to avoid or resolve IT issues and potential for patient care impact.
Education
Florida International University - College of Business
Bachelor of Business Administration (BBA), Finance
2016 — 2017
Broward College
Associate of Arts (A.A.) Business Administration,
2013 — 2015
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