Kevin Goethe
- Role
- Customer Service Specialist at Fiserv
- Location
- Mobile, AL, US
- LinkedIn followers
- 500 followers
About Kevin Goethe
Experienced customer service representative with over five years of experience in…
Experience
Customer Service Specialist
Aug 2022 — Present
Handled 70+daily calls, revolving around new customer sign-ups, retrieving customer data, researching product information, and canceling services. • Trained new employees on how to use CRM systems and how to open tickets on platforms not limited to Client360, AWS, Mainframe. • Provided technical support and troubleshooting for associates that reported system outages and issues with functionality of company equipment. • Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude.
Skills
- Retail
- Inventory Control
- Shrinkage
- Loss Prevention
- Customer Satisfaction
- Teamwork
- Shoes
- Retail Sales
- Store Operations
- Employee Training
- Cashiers
- Retail Sales Experience
- Pos
- Customer Experience
- New Store Development
- Multi-Unit
- Cash Register
- Product Knowledge
- Retail Category Management
- Associate Development
- Sales
- Customer Service
- Cash Handling Experience
- Data Entry
- Time Management
- Big Box
- Inventory
- People Development
- Apparel
- Stock Management
- Cash-Handling
- Department Stores
- Merchandise Planning
- Phone Etiquette
- Team-Oriented
- Inventory Management
- Planograms
- Telephone Skills
- Merchandise
- New Store Openings
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