Kevin Gicheha
Solution-oriented Information Technology Engineer | Specializing in Information Systems & Information Security | Streamlining Workflows & Conducting Data Analysis | B.S. in Management Information Systems
- Role
- Information Technology Engineer at The UPS Store
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kevin Gicheha
With a profound passion for technology and a strong desire to delve into the realm of…
Experience
Information Technology Engineer
Nov 2024 — Present
Collaborate with cross-functional teams to install and configure hardware systems, including servers, point-of-sale systems, printers, and computers, ensuring seamless integration and optimal functionality. Troubleshoot network-related issues across all OSI layers, addressing hardware connectivity, protocols, routing, switching, and application-level problems to minimize downtime and maintain system performance. Document troubleshooting processes, findings, and resolutions in the ticketing system, escalating unresolved issues to ensure timely resolution by appropriate teams. Maintain comprehensive knowledge of company policies, procedures, and product offerings to deliver exceptional customer support and drive high satisfaction rates.
Education
Flatiron School
Computer Software Engineering
University of Delaware
Bachelor's degree, Management Information Systems and Finance
2013 — 2018
Skills
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Research
- Project Management
- Public Speaking
- Customer Service
- Microsoft Word
- Leadership
- Management
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