Kevin George Robert
Business Process & Project Manager | Process Owner | Change Management Specialist | ITIL | LSS | PMP | HP Inc.
- Role
- Business Process & Project Manager at HP
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kevin George Robert
Dynamic Project Manager driving process excellence at HP. Excel at defining process requirements, establishing governance teams, and deploying end-to-end strategies that align with business goals while minimizing risks and side effects across interconnected systems.Key strengths include stakeholder identification and negotiation across the APJ Region, upstream/downstream interfaces, and global teams; rigorous change management through documentation, communication, training, and validation via change boards; and establishing KPIs, monitoring mechanisms, and deep-dive analyses to ensure compliance (ISO 9001/14001/27001, QS) and drive continuous improvements.Proud architect of complaint handling processes for CRT agents, including newcomer training programs, root-cause analysis for metric deviations, and simplification projects that boost service quality, TAT, and prevention initiatives. Main point of contact for change management, anticipating impacts on complaint volumes and supporting audits with internal/external assessors. Expert in HP QMS documentation, data sources, and providing process insights for strategic business decisions.Passionate about Lean methodologies and turning complex processes into scalable systems—let\'s connect to discuss Project/Process innovation!
Experience
Business Process & Project Manager
Dec 2025 — Present · Bengaluru, IN
Define process requirements, craft strategies, and assemble governance teams aligned to scope.• Document processes, govern changes, orchestrate stakeholder communications, training, and documentation updates.• Establish KPIs, implement tracking mechanisms, and conduct systemic impact analysis for change risks.• Identify stakeholders, align adjustments across APJ/upstream-downstream interfaces, and maintain linkages.• Leading change board approvals, ensuring compliance, driving improvements, and supporting ISO (9001/14001/27001) & QS audits.• Deliver Project Manager insights on data sources, business decisions, and HP QMS documentation/maintenance.
Education
St. Joseph's Pre University College
PCME
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
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