Kevin Gates
Strategic Account Manager @ Prosource | Multi-Function Copier Dealer & Servicer
- Role
- Strategic Account Manager at Prosource
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kevin Gates
As a Strategic Account Manager at Prosource, I strive to help businesses keep their…
Experience
Strategic Account Manager
Mar 2021 — Present · KY, US
As a Strategic Account Manager at Prosource, I specialize in delivering tailored document solutions leveraging multi-function copiers, Papercut print management software, and other software. My role centers on collaborating closely with enterprise clients to optimize their document workflows, reduce print costs, and enhance productivity.Key Responsibilities and Achievements:• Develop and execute strategic account plans that align client needs with Prosource solutions.• Evaluate and orchestrate the deployment of multi-function copiers, printers, and ancillary software with unparalleled service and account management.• Manage a diverse portfolio of accounts ensuring client goals are met while upselling and cross-selling of copier upgrades and managed print services.• Collaborate with internal technical teams to build custom solutions and resolve client issues promptly, maintaining a client satisfaction rating of over 95%.Technologies and Tools Utilized: Multi-function Copiers (e.g, Konica, Toshiba, Lexmark, Xerox), Papercut Print Management Software, CRM Systems, Microsoft Office Suite.Impact:I am passionate about optimizing document workflows and driving cost efficiencies through innovative technology solutions. My tactical approach to account management at Prosource Copiers has not only strengthened client relationships but also delivered measurable results in terms of cost savings and operational improvements.
Education
Troy University
BS, Marketing
2001 — 2005
Skills
- Retail
- Consulting
- Customer Experience
- Selling
- Project Management
- Sales
- Solution Selling
- Purchasing
- Process Improvement
- Direct Sales
- Sales Process
- Sales Operations
- Customer Retention
- Customer Service
- Sales Management
- Customer Satisfaction
- Training
- New Business Development
- Cold Calling
- Sales Presentations
- Inventory Management
- Marketing Strategy
- Advertising
- Marketing
- Account Management
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