Kevin Garrabrant
Product Owner @PerfectServe
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WORK HISTORY
Product Owner @PerfectServe
Serve in the role of Product Owner of PerfectServe\'s Practitioner, CareTeam, and CSP applications• Oversee 7 customer facing products and supporting backend products• Work in a highly dynamic environment that covers all aspects of software development• Define business and technical requirements for enhancements and new features, partnering with Product Management, UX, Client Services, Sales, and other key areas in the business• Develop product technology strategies and design product solutions that lead to measurably improved customer value and market-defined competitive differentiation• Assist in triage and management of defects• Answer incoming questions about the product and its capabilities.• Contribute to user education and product documentation as it relates to release activities• Work with Pendo or other 3rd party analytical tool to understand usage• Coordinate Beta programs
EDUCATION
East Tennessee State University
Bachelor’s Degree, Health/Health Care Administration/Management
ABOUT KEVIN GARRABRANT
As a Technical Product Owner with deep expertise in Customer Success, Implementation, and Healthcare Technology, I lead multiple cross-functional teams to deliver impactful solutions for complex healthcare environments. My experience spans managing diverse client portfolios—from nimble startups to large health systems—ensuring seamless onboarding, sustained engagement, and measurable outcomes.I specialize in translating customer needs into scalable product strategies, driving innovation while maintaining a strong focus on usability and operational efficiency. With a background in healthcare and a proven track record in implementation, I thrive in dynamic settings where collaboration, empathy, and execution are key.Whether optimizing workflows, leading agile development, or building bridges between stakeholders, I’m passionate about creating technology that empowers healthcare professionals and improves patient care.
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