Kevin Francis
Dropship Associate Operations Manager @Marks and Spencer
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WORK HISTORY
Dropship Associate Operations Manager @Marks and Spencer
London, GB
Onboarding New brands into the M&S platforms, integrating systems, and operational objectives. • To work with multiple stakeholders across M&S and offshore teams, whilst also building relationships with external 3rd party stakeholders.• Build relationships with 3rd party external companies such as CommerceHub and Sorted to be the point of contact for any operations process to ensure IT related queries are actioned by either parties.• Develop Critical paths for brands, to make sure the onboarding journey is smooth until the launch date.• Onboarding duties include as collaborating with the OMS (Order Management System), returns integration and wider operational processes, build relationships with our 3rd party carrier tracking company (Sorted).• Collaborate with the dropship fulfillment team to manage the supplier at a BAU stage, completing quarterly business reviews to analyze their operational performance against our key metrics.
EDUCATION
Anna University Chennai
Bachelor of Engineering (B.E.), Information Technology
ABOUT KEVIN FRANCIS
Dynamic and results-driven professional with over 10 years of experience in E-Commerce, technical onboarding, and business operations management. Renowned for identifying core issues through strong observational and analytical thinking, and driving effective solutions that yield measurable outcomes. Proficient in handling and analyzing large data sets using advanced tools to generate actionable insights.Extensive experience in consulting and operations, with a proven ability to work across cross-functional teams and positively influence stakeholders to achieve organizational objectives. Adept at managing complex projects, optimizing business processes, and driving continuous improvement. My qualifications and hands-on experience have equipped me with a deep understanding of industry standards, enabling me to contribute meaningfully to new initiatives.Now seeking an opportunity to leverage my expertise, tackle new challenges, and further develop my skills in a role that combines strategic thinking with operational execution.
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