Kevin Flippen

Customer Resiliency

Role: Customer Resiliency Manager at Capital One
Location: Richmond, VA, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

Experience

Customer Resiliency Manager
Capital One
May 2025 — Present · US

Skills

Call Centers
Negotiation
Training
Hris
HR Policies
Banking
Risk Management
Team Management
Management
Team Building
Bpo
Credit Risk
Analysis
Customer Service
Human Resources
Employee Engagement
Recruiting
Employee Relations
Performance Management
Financial Services
Coaching
Change Management
Credit
Talent Acquisition
Process Improvement
Operations Management
Onboarding
Relationship Management
Outsourcing
Call Center
Credit Cards
Leadership
Technical Recruiting
Talent Management
Portfolio Management
Customer Experience
Loans
Retail Banking
Interviews
Leadership Development

Contact information

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Work email
•••••@capitalone.com
Personal email
•••••@•••••.com
Direct dial
+18•••••••21

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Current company

Capital One

Financial Services · 83K employees · Mclean, Virginia, United States

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

capitalone.com

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Experience

Customer Resiliency Manager

Skills

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