Kevin Estep

Director of Client Strategy @Spiirall By Lcvista

Greenville-Spartanburg-Anderson, SC, US
EMAILS
k•••••@spiirall.com
MOBILE NUMBERS
+18•••••••80

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WORK HISTORY

Jan 2024 — Present

Director of Client Strategy @Spiirall By Lcvista

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As a Director of Learning Strategy, Kevin partners with clients, learners, and the Spiirall team to link learning outcomes to client firm strategies. Kevin’s career has spanned a variety of industries, including technology, logistics, and professional services and accounting.

EDUCATION

1999 — 2003

Carson-Newman University

Bachelor, Business Management

2019 — 2019

Riley Institute at Furman University

Riley Diversity Fellow, Diversity Leaders Initiative

SKILLS

Program ManagementEmployee RelationsStrategic PlanningMentoringSales ProcessOutlookSolution SellingCall CenterBusiness PlanningOperations ManagementManagementTeam BuildingCross-Functional Team LeadershipTime ManagementPublic SpeakingDirect SalesTrainingCustomer SatisfactionNew Business DevelopmentChannelSales OperationsCustomer RetentionCustomer ServiceMicrosoft ExcelBusiness DevelopmentCall CentersContract NegotiationSellingTeamworkTeam ManagementTeam LeadershipProcess ImprovementAccount ManagementChange ManagementLeadershipHuman ResourcesCoachingNegotiationEmployee EngagementMicrosoft Office

ABOUT KEVIN ESTEP

With nearly two decades of progressive, hands-on L&D experience, I am proud to lead, serve and influence the many critical aspects of professional development. My practical expertise and commitment to lifelong learning impacts the areas of- Thought leadership necessary for strategic planning and execution- Planning, design, execution, measurement and adjustment of Firm-wide learning frameworks- Organizational change management (OCM)- Building engaged, collaborative and performance-based teams.I utilize an engaging, consultative approach in order to better leverage my expertise. My strengths in communication, team management, change leadership, performance management, business development, culture assimilation/anthropology and coaching allow me to quickly diagnose and prescribe measurable development and improvement programs! Specialties: Customer Experience, Facilitation, Change Management, Talent Development, Performance Management/Development, Coaching, Succession Planning, Influencing, Customer Relationship Management, Sales Training, Business Development, Call Center, Conflict Resolution, Employee Management, Client Services, Mentoring, Mergers and Acquisition, BPO.

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