Kevin Donovan

About Kevin Donovan

High energy attitude. Large capacity to learn and grow. Excellent verbal and digital communication skills.

Experience

1. Senior Client Operations Specialist

   Proskauer Rose Llp

   Jan 2021 — Present · New York, NY, US

   Gain the respect and confidence of partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic • Interface with client accounts payable departments (or other designated representatives) in a manner that demonstrates professionalism in keeping with the Firm’s values and commitment to client service • Prepare and review monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorization from the partner; and ensuring consistent adherence to client-specific guidelines • Respond to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols • Obtain and prepare third party/vendor expense back-up in accordance with client requirements • Execute the collections process, resolving delinquent accounts in a timely manner according to Firm policy and escalating appropriately to Firm’s management • Conduct client reviews verifying client/matter arrangement and information in management and reporting system • Administer client engagement letter process, confirming letters adhere to the Firm’s standard, are issued on a timely basis, are properly signed with all appropriate schedules included, and are returned by the client • Provide timely information on billing and collections to Client Ops Supervisor and in accordance with departmental reporting deadlines • Facilitate A/R write-off, client refund and UNA application processes by preparing required materials for Finance Manager/Supervisor review and submission • Act as a mentor for more junior members of the respective Client Operations team • Maintain records in accordance with applicable laws and Firm policy

Education

• SUNY Oneonta

  Bachelor of Science (B.S.), Business Economics, Finance Concentration

  2011 — 2016

Skills

• Administration
• Data Analysis
• Social Skills
• Spanish
• Access
• Quickbooks
• Time Management
• Databases
• Teamwork
• Employee Benefits
• Community Service
• Spreadsheets
• Microsoft Excel
• Powerpoint
• Interpersonal Communication Abilities
• Data Entry
• Prezi