Kevin Dickson

Regional Operations Manager @The Brick

ON, CA

Complete operational accountability for 22 locations in $250M+ region of the country including regional SG & A, with region demonstrating well above company average in key metrics such as the Store Audit, Cost of Claims, Hourly spend, Supply spend, and more.• Building the next generation of operations and store leaders in region by identifying and developing talent at all levels, such as through direct mentorship, or indirectly via our Manager in Training Programs. Hands-on approach to encouraging entry level talent via store visits and follow ups with high potential individuals.• In-depth analysis and remediation of each business unit’s P&L, particularly focusing on key expenses such as hourly and supply lines, cost of claims, shrink and write off, and other key areas. Achieved numerous areas of success eg demonstrated improvements around cost of claims, reduction of shrink and write offs in challenged locations.• Maintain building upkeep managed via various capital expenditure and R&M strategies, to keep every building’s appearance at company standard. Completed two major renovation projects in 2021 through both remote and on-site controls. Kept timelines tight and budgets in check.• Develop and execute plans for each location to improve on identified opportunities versus monthly, quarterly, or annual deadlines. Methodical, task-oriented approach to ensure that 100% of mandate is consistently achieved.• Adapt to the daily challenges of more than 70 management level and 400 entry level team members, listening and relating to all staff to motivate a multi-generational team across various demographics. Act as a critical link between corporate office and each of region’s 22 teams by providing high-level direction to those teams in a way that is understandable to every stakeholder. At the same time actively amassing feedback from those teams for corporate so that every team member can be heard, and we can improve our processes on a company-wide scale.