Kevin Dibble

WORK HISTORY

SKILLS

ABOUT KEVIN DIBBLE

ITIL Service Management Specialist with over 19 years\' experience of change, problem and IT continuity management process design, implementation and operation.A C-level-reporting Change Manager with business transformation expertise. I can leverage broad programme and project leadership experience for business-wide, large scale, cross-functional process standardisations, often in highly-pressurised timeframes.I successfully transitioned Change from multiple 3rd party tools onto ServiceNow with a rollout covering training and migration of users that required integration with other ITSM disciplines (Incident, Problem, Configuration, Knowledge, Availability) in a single tool.Additionally, I have a proven expertise in leading the transition of programme capabilities into BAU to ensure sustainability of change, mitigate risk and deliver regulatory compliance. My areas of expertise include:• Technology / Digital Change• Systems / Process Standardisation • Corporate Governance• Risk / Compliance Management• Coaching / Mentoring / TrainingProven Major Incident/Recovery Manager with 15 years\' experience of successfully managing critical incidents. Actively involved in the major RBS recovery following the 2012 incident.Proven stakeholder management skills with the capability to communicate and influence internal and external staff at all levels in the organisation.Experienced in Continual Service Improvement techniques with experience of managing improvement projects that have delivered significant benefits. Change process improvements in 2017 resulted in a recurring 7.5 man year saving per annum.Experienced people manager both with direct reports and virtual teams in remote geographical locations and 3rd party resources.