Kevin Dharsandia
Customer Relations Associate @HGS
Signup · Get unlimited contacts
WORK HISTORY
Customer Relations Associate @HGS
Working as a Retention Specialist for Rogers & Fido telecommunication dual brand.Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade/downgrade of services.Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution Use multiple computer systems to research products, services, common problems and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with the supervisor to ensure to meet key performance indicators
EDUCATION
Nirma Institute of Engineering
Bachelor of Technology (B.Tech.)
SKILLS
ABOUT KEVIN DHARSANDIA
Results driven Customer Service & Inside Sales Professional with over 10 years of…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.