Kevin Crawley

Broadband Contract Lead @Hfl Education

I am responsible for the successful delivery of the Broadband Service to the schools/academies that contract with HFL for Connectivity.I monitor the overall delivery of the connectivity service ensuring the service provider meets all parts of the SLA and in the event of failure to meet this, manage the penalty payments process accordingly. I Account Manage all aspects of the contract on behalf of all stakeholders – which includes schools and HFL Colleagues.I own and the manage the sales strategy and process for new and existing customers.I work with HFL’s Finance Team to make sure the Service hits its financial targets.I support and lead on procurement/contracting with broadband providers.I work closely with HFL colleagues and support the Technology In Schools Team with regards to the delivery of cloud transformation projects in schools.I am the focal point of all broadband queries and escalations.I deal with complaints about the service from schools and/or their third-party suppliers. I provide support and training to the first line connectivity service desk staff and deal with any escalating issues that the service desk has been unable to deal with.I monitor performance and call trends of service desk/and deal with associated feedback.I keep abreast with the broadband landscape, whilst being knowledgeable on relevant government initiatives such as BDUK’s fibre roll outI work closely with the provider as they look to develop and roll out improvements to the Broadband service. I am the link into schools to make sure they are happy with the improvements and provide feedback to the broadband provider.I manage the central web filtering policies and provide a safe but flexible internet experience for the end user. I deliver/support VOIP solutions into schools. This may include working with third party companies and deploying cloud-based solutions such as Google and Microsoft.