Kevin Connelly

Experience

1. Enterprise Operations Manager

   Epiq

   May 2022 — Present · Chicago, IL, US

   National operations/leadership, client relationship responsibility for the account of Sidley Austin. The role is responsible for overseeing multiple office operations, facilitating regular client communications and ensuring continuity between all offices. Direct responsibilities include ensuring exceptional client service at all locations of our on-site support services team, including recruiting, training and development of their professional skills. I help manage client relationships and have operational oversight for administrative functions/litigation support services. •Monthly Management Report Compilation & Review •Hold weekly leadership calls to discuss best practice opportunities as well as Epiq and client driven initiatives •Travel to all locations on a quarterly basis at a minimum to review operations and meet with the Epiq team and client key contacts. •Attend weekly meetings with Client •Conduct Annual End-User surveys •Ensure conformance with Annual Client Survey •Assist in preparation, presentation, and review of Annual Reports •Serves as the principal liaison between Epiq, the client’s administration and Epiq site employees •Provide excellent client service to all end-users at the site •Continuously look for opportunities to increase the efficiency of our operation to provide cost savings •Seek opportunities to increase our capabilities and make recommendations to the client contact •Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

Education

• Calumet College of St. Joseph

  Bachelor of Science Degree, Organization Management

  2006

Skills

• Team Leadership
• Budgets
• Sales Process
• Sales Operations
• Customer Retention
• Managed Print Services
• Direct Sales
• Customer Service
• Salesforce.com
• Performance Management
• Crm
• Microsoft Office
• Sales
• Budgeting
• Process Improvement
• Sales Presentations
• Managed Services
• Document Imaging
• Document Management
• Business-to-Business (B2b)
• Business Development
• Solution Selling
• Operations Management
• Vendor Management
• Recruiting
• Key Account Management
• Strategic Planning
• Management
• Team Building
• Strategy
• Business Process Improvement
• Forecasting
• Account Management
• Project Management
• Contract Negotiation
• Selling
• B2b
• Training
• Customer Satisfaction
• New Business Development