Kevin Allison

About Kevin Allison

I am an accomplished, customer-centric Service Delivery Leader with a 25+-year portfolio of success driving consulting & managed services, customer experience, technical support, client relations, and people leadership efforts for technology leaders, Qualtrics & Microsoft. Among my most notable qualifications, are my- Reputation for quickly building trust-based client relationships, delivering world-class customer service, turning-around failing business models, and maximizing CSAT ratings to drive revenue and retention growth- Career history of promotions into progressively larger-scoped managerial roles based on outstanding leadership skills- Proven ability to communicate and collaborate effectively with both internal & external stakeholders- Talent for building, leading, transforming, mentoring, motivating, and empowering high-performing teams- Polished presentation, negotiation, and project management skills. I specialize in helping technology organizations change the way they think about sales, onboarding, customer service, customer engagement, and product development. In collaboration with executive leadership teams and other business stakeholders, I lead highly transformational efforts and implement the structural and technical adjustments needed to dramatically improve customer retention, loyalty, and profitability.My experience spans strategic initiatives across enterprise software, cloud/SaaS, e-commerce, industry regulatory compliance, education, and public sector spaces. I am open to all discussions relevant to customer experience at k••••@kmakma.com

Experience

1. Head of Consulting Services

   Securim

   Mar 2025 — Present

   Led the delivery of compliance consulting services, ensuring customer satisfaction and adherence to regulations. • Assisted in developing innovative tools, including AI solutions, to enhance customer experience. • Collaborated with cross-functional teams to streamline processes and improve service delivery.

Education

• Whitman College

  Bachelor of Arts (B.A.), Economics

Skills

• Business Alliances
• Microsoft Technologies
• Start-Ups
• Cloud Computing
• Product Management
• Go-to-Market Strategy
• Enterprise Software
• Strategic Partnerships
• Partner Management
• Leadership
• Software Development
• Program Management
• Product Marketing
• Saas
• Solution Selling
• IT Strategy
• Strategic Planning