Kevin Brown

About Kevin Brown

I am a seasoned Leader, Product Developer, and lover of Technology that leverages my expertise in Cloud-Based Services, SaaS, SHaaS, and IoT. I am adept at building engagement and alignment through strong people leadership, including exceptional talent development, effective communication, collaboration, high-level rapport building and negotiation. I have received multiple honors for exceeding sales goals and performance while also being a Patented product developer.

Experience

1. Operations Manager - National Builder Hoa Divisions

   ADT

   Oct 2022 — Present · US

   Support the strategy, development, and execution of the Builder/HOA business plan for operations channel(s). Accountable for developing action plans to meet or exceed operations goals. Adept at building engagement and alignment through strong people leadership, including exceptional talent development, and effective communication and collaboration. Collaborate and input with functional leadership to support growth and development on operational execution for the builder/HOA program.Drive results by leading by example, building strong relationships, and influencing teams of frontline operations managers. Providing clarity of vision and expectations for execution; prioritizing resources; and facilitating alignment of the teams. FUNCTIONAL RESPONSIBILITIES:Directs revenue growth and profitability of the overall operation for builder/HOA.Formulates a sound business plan that includes budgeting, cost analysis and cost controls.Plans and coordinates the activities of the installation, service, and admin operations for builder/HOA.Maintains a high level of quality and timely service to customers for maximum retention.Develops and maintains liaisons with appropriate project managers, sub-contractors, associated industry contacts.Collaborate and aide in product development requirements, channel marketing needs, legal requirements/compliancy, and new business requirements. Execute operating efficiencies and dynamics for successful operations programs and processes. Ensure consistency in field operations and admin process.Monitor competitive activities within territory and collaborate with operations managers and Operations Support to recommend and implement tactical defenses.Collaborate with Operations, ROM, AGMs ITMs, and the other Business Units to deliver the best solutions to our employees and customers to increase acquisition, decrease attrition, reduce Subscriber Acquisition.Cost (SAC), Cost to Serve (CTS) and deliver flawless service.

Education

• Capella University

  Bachelor of Business Administration - BBA, Business Administration and Management, General