Kevin Brannon
Implementation Consultant at ProcessUnity
- Role
- Implementation Consultant at ProcessUnity
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Kevin Brannon
Energetic, achievement-driven, and focused self-starter proven professional with…
Experience
Implementation Consultant
Aug 2023 — Present · Concord, MA, US
Proficiently configure ProcessUnity\'s software applications for customers through an enablement and teaching approach, ensuring a seamless integration of the solutions into their operations.• Successfully lead, manage, and coordinate multiple customer implementations simultaneously, demonstrating the ability to multitask effectively.• Actively engage with customers to gather their requirements and translate them into solutions within ProcessUnity\'s capabilities.• Exhibit in-depth product and technical expertise, delivering valuable knowledge and guidance to ProcessUnity customers.• Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed, staying at the forefront of industry trends and best practices.• Conduct a combination of remote and on-site customer implementation workshops, tailoring the approach to meet the unique needs of each customer.• Consult with customers to provide expert advice on system configuration based on both product-specific and industry best practices.• Skillfully facilitate touch points and status meetings with customers in a timely and professional manner, maintaining effective communication throughout the implementation process.• Contribute to the development of best practices, project standards, and methodologies, actively working to enhance the efficiency and effectiveness of implementations and team processes, policies, and procedures.• Maintain an up-to-date working knowledge of ProcessUnity solutions, platform features, and best practices, ensuring that customers receive the most current and relevant information.
Education
Southeast Technical Institute
Associate’s Degree
2010 — 2012
Skills
- Quality Assurance Scores
- Help Desk Support
- Customer Service
- Process Improvement
- Disaster Recovery
- Management
- Networking
- Customer Satisfaction
- Time Management
- Operating Systems
- Banking
- Microsoft Exchange
- Windows Server
- Hardware
- Leadership
- Microsoft Office
- Security
- Schedule Adherence
- Average Handle Time
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