Kevin Bickers

About Kevin Bickers

Consultative executive with proven record of customer relationship management and client base growth. Confidently maintains strategic account oversight to achieve client retention and renewal objectives. Proven success in all aspects of re-contracting process, cross and upselling, driving increased revenue, and problem-solving to improve the client experience. AREAS OF EXPERTISE:• Proactive Client Advocacy • Revenue Source Mining• Renewal and Retention• Holistic Account Support• Project Management & Implementation • Building Internal/External Partnerships• Conflict Management• Communication and Presentation• Independently Motivated • Building Referenceable Client BaseSELECTED ACCOMPLISHMENTS- Drove customer renewals and retention achieving high retention rate (~90%), often exceeding revenue targets by 10-20% annually while reducing churn- Successfully guided 12 large client ERP systems data center migrations- Client liaison for numerous large corporate systems across multiple industries- Utilized customer feedback to target improvements resulting in year-over-year NPS improvements for 3 consecutive years- 2 new product launches achieving 23% neurosurgery sales growth- Collaborated with cross functional teams consisting of C-level executive management down through daily data entry user base for successful OMS implementations.

Experience

1. Customer Success Manager

   ServiceNow

   May 2022 — Present

Education

• Salisbury University

  BA

• Salisbury University - Perdue School of Business

  BS

Skills

• Account Management
• Solution Selling