Kevin Banas
Customer Experience & Service Operations | Reimagining the role of (and orchestration across) digital, agent / advisor, and contact center channels in financial services
- Role
- Workplace Solutions Senior Manager, Service Operations & Transformation at Vanguard
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kevin Banas
Leads cross-functional teams to transform customer experience and service operations for financial services providers. Integrates intuitive self-service, compassionate personalized human advice, and emerging technology and analytics so companies can foster their customers’ financial wellbeing at lower operating costs
Experience
Workplace Solutions Senior Manager, Service Operations & Transformation
May 2025 — Present
Education
The University of North Carolina at Chapel Hill
BSBA, Business Administration, Sociology
2004 — 2008
University of Virginia Darden School of Business
Master of Business Administration (MBA)
2012 — 2014
Skills
- Customer Segmentation
- Financial Modeling
- Customer Retention
- Segmentation
- Financial Analysis
- Program Management
- Telematics
- Business Analysis
- Business Strategy
- Mergers & Acquisitions
- Customer Acquisition
- Market Research
- M&a Experience
- Management Consulting
- Customer Experience
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