Kevin Ball
Associate Consultant (Major Incident Management) @HCLTech
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WORK HISTORY
Associate Consultant (Major Incident Management) @HCLTech
CO, US
SKILLS
ABOUT KEVIN BALL
Results oriented Technical/Incident Manager with a proven track record of accomplishment in delivering service support through incident and problem management, technical team management, strategic planning and process implementation.• Over 30 years of experience in IT large scale Data Center Operations with the last 17 years focused on Technical/Incident Management. Leadership experience in delivering solutions that contribute directly to organizational productivity and Service Level Agreement requirements.• Highly skilled at evaluating employee strengths and weaknesses and providing guidance and coaching to improve employee productivity, team strength, and overall contributions to the team and company.• Knowledgeable in Hardware, Network and Software Systems.• Skilled in employee development and team building within both individual teams and cross-functional groups and delivering exceptional customer support.
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