Kevin B.

Quality Assurance Manager @Opus People Solutions Ltd

As Quality Assurance Manager, I lead the quality assurance function across our recruitment managed service, ensuring operational delivery meets internal standards, client expectations, and external regulatory frameworks. My role focuses on governance, compliance, and continuous improvement rather than direct operational delivery.Key Achievements & Responsibilities:Audit & Assurance: Conduct internal audits across systems and processes, maintain audit logs, and ensure corrective actions are implemented. Support ISO certifications (9001, 14001, 45001) and readiness for APSCo and REC audits.Compliance Governance: Interpret legislative and regulatory requirements, maintain compliance frameworks, and liaise with governing bodies to align with industry standards.Supplier & Contract Oversight: Monitor recruitment and technology supplier performance, ensure compliance of umbrella companies, and contribute to supplier review meetings and scoring frameworks.Industry Insight & Benchmarking: Build relationships with peer organisations, track industry trends, and provide insights for strategic planning and service development.Quality Metrics & Reporting: Define and implement a robust framework for tracking quality metrics, produce board-level reports highlighting trends, risks, and opportunities, and drive accountability across service areas.