Kevan McCaughan

Systems Engineer Iv @Rackspace Technology

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2012 — Present

Systems Engineer Iv @Rackspace Technology

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A self-motivated dynamic, versatile, energetic and enthusiastic telecommunications professional with more than 30 years of experience gained in technical, technical team management, project management (PRINCE2, APM & MS Project), telephony, pre-sales, implementation, configuration, support and management of many telecommunication vendors equipment, including British Telecom, Cable & Wireless, Vodafone, O2 and Avaya. Has a proven ability to plan, implement and manage both complex and less complex telecommunication projects. Ability to work with individuals & teams at all levels. Highly committed and accustomed to working under pressure in diverse environments. Significant experience gained in many aspects of telephony technologies including, convergence, PABX, PSTN, ISDN2/30, DSL, Contact Centres, WAN/LAN, QoS, CoS, VoIP, SIP, Call Recording, Voicemail, Inbound/Outbound Call Routing (Internal/Web), Mobile Devices, Call Logging, Traffic Management (Erlangs), Circuit & Tariff negotiations and more recently Amazon Connect and Zoom Phone

EDUCATION

1979 — 1982

Highbury College

Electrical Engineering

1984 — 1991

Southdowns College

Business & Finance

SKILLS

Avaya ProductsDisaster RecoveryCall CenterContact Centre TechnologiesTelecommunications Implementation/Configuration (Avaya Etc)Cisco TechnologiesSession Initiation Protocol (Sip)Non-Geographic (Ngn) Management/RoutingSupplier/Vendor ManagementTelecommunicationsSales ManagementService Delivery ManagementVoice Over Ip (Voip)Pre-SalesInfrastructureVoipService DeliveryAvayaCall CentersTelecoms Call Tariff Knowledge/NegotiationsTelecommuinication Solution Design (Avay Etc)Avaya TechnologiesManagementVoice & Data ConvergenceTelephonyPeople Management & LeadershipProject Management (Prince2/Apm/Ms Project)Mobile DevicesRoutingSipConvergence Technologies (Voip Etc)Contact CentersTelecoms Support/Management and Configuration (Including Avaya)Networking

ABOUT KEVAN MCCAUGHAN

A self-motivated dynamic, versatile, energetic and enthusiastic telecommunications…

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