Ketsia Fidelia

About Ketsia Fidelia

My 15 years of blended experience as a Financial Investment Administrator has allowed me…

Experience

1. Customer Success Manager

   Workhuman

   Jun 2022 — Present

   Manage customer relationships to ensure consistently high satisfaction levels. • Build a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products. • Understand the organizational structure of the customer company, identify the areas that present a deep strategic partnership opportunity. • Maintain strategic partnerships across these areas of the customer company in order to maximize our “deep roots” within each customer account. • Communicate directly with the customer project team and resources to identify, document, assign and deliver customer specific program requirements. • Serve in a highly visible, customer-facing role which requires excellent oral and written communication skills. • Perform comfortably in a fast-paced, high-intensity deadline-oriented work environment. • Chair on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature.

Education

• New England College of Business and Finance

  Master of Business Administration (M.B.A.)

  2010 — 2012

• Bay State College

  Bachelor of Science (B.S.)

  2006 — 2008

Skills

• Financial Analysis
• Strategic Planning
• Investments
• Microsoft Excel
• Management
• Microsoft Office
• Financial Reporting
• Outlook
• Accounting
• Microsoft Word
• Customer Service
• Powerpoint
• Account Reconciliation
• Forecasting
• Finance
• Fixed Income
• Equities
• Analysis
• Financial Services
• Event Management
• Event Planning
• Project Management