Ket F.

IT Systems Administrator @Panasonic Avionics Corporation

Slough, GB

Major Responsibilities.End User Computing Support.• Troubleshoot, diagnose, and resolve standard user support hardware and software problems including end-user telephony.• Install, configure, deploy, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.• Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.• Administration of desktop computers, notebooks, printers/ photocopiers/scanners, and telephony.• Experience supporting users with Windows and Office software and general PC issues in a Windows Active• Directory network environment.• Administering and maintaining user accounts via Windows Active Directory.• Support mobile working users across several platforms, including iOS, Android, MDM, MFA, and VPN for remote access.• Supporting Microsoft Windows 10 and above Operating Systems.• Supporting Apple MacOS Operating Systems in a networked environment.• Meet all key performance Metrics including SLA (Service Level Agreement), IT (Initial Response Time), and Customer Satisfaction.• Strong communication and customer-oriented support skills are needed to provide best-in-class support to a diverse and global community. This includes professionals representing IT Support to Regional Leaders to gather and develop Business Solutions.• Strong oral and written communication skills across various cultures, countries, and time zones will be necessary to support the Panasonic Avionics global business.• Familiarity with VOIP, DNS, and TCP/IP networking for troubleshooting and Telephony deployments.• Assist the project team with any new offices that may be opening, office moves, and office relocations, including any services and circuit requirements that may be needed. Systems Administration Support:• Manages IT Vendors for service delivery, cost, and service.

Solihull College of Technology

BTEC National Diploma

University of Wolverhampton

BTEC Higher National Diploma

Holy Trinity R.C School

O'Levels / CSE

Solihull College of Technology

BTEC First Diploma

University of Wolverhampton

BSC (Hons)