Kethmina Keminda
Client Experience Coordinator @WIP Fitness Studios
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WORK HISTORY
Client Experience Coordinator @WIP Fitness Studios
Rome, IT
Coordinating logistics for guided and self-guided cultural tour experiences, primarily inRome and occasionally in other major cities across Italy.• Serving as the main liaison between the company and international clients, providingpersonalized support and clear communication through messaging platforms likeWhatsApp.• Preparing and delivering detailed experience instructions, including meeting points,ticket handling, identification requirements, and audio or ebook guide usage.• Assisting clients in real-time during their travel experiences, resolving issues efficientlyand ensuring customer satisfaction.• Managing booking adjustments and availability issues in collaboration with tourproviders and third-party platforms.• Contributing to the smooth operation and high standards of service expected in thetourism and cultural experience sector.
EDUCATION
Hungarian University of Sports Science
Master's degree - Semester Exchange, Sports and Exercise
University of Rome Tor Vergata
Master of Physical Activity and Health Promotion, Kinesiology and Exercise Science
University of Sri Jayewardenepura
B.Sc. (Honours) Degree in Sports Science and Management, Sports and Exercise
Sri Sumangala College, Panadura
Biology/Biological Sciences
Universitat de Barcelona
Professional Diploma in Sports Nutrition , Sports Nutrition
ABOUT KETHMINA KEMINDA
I’m deeply passionate about the world of sports and exercise science, with a focus on two…
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