Kumar S.

About Kumar S.

A self-motivated leader with close to 20 years\' experience across Contracts & Compliance, Finance & Accounts, and diverse operational roles (FMCG, BPO/SSC). Executing complex tasks, building effective relationships, and fostering teamwork, all while maintaining high accuracy and adapting to varied environments

Experience

1. Lead

   Infosys

   Apr 2021 — Present · PL

   A dedicated professional with a proven track record of representing the business during on-site meetings at client locations. Excels at fostering strong relationships and ensuring client satisfaction through proactive communication and issue resolution. Skilled in collaboratively creating and executing comprehensive recovery plans. Expert at analyzing data to report on progress and drive effective solutions. Proficient in conducting internal quality audits and managing process knowledge to ensure operational excellence and maintain high standards of service. Provided general customer support, acting as a reliable point of contact for client needs. Oversee day-to-day team operations across the Europe, India, Africa. Ensure SLAs, KPIs, and client expectations are consistently met. Coordinate cross-border workflows for seamless client–team collaboration. Serve as the primary point of contact for clients.Work with senior leadership to identify needs and deliver scalable solutions. Lead and support both local and remote teams. Promote a high-performance, collaborative culture across regions. Monitor operational performance and report against KPIs. Identify trends, risks, and improvement opportunities.Drive data-led decision-making within operations. Lead initiatives to enhance both customer experience and employee performance. Strong understanding of client standards and service delivery. Proven track record managing cross-border or multi-site teams. Excellent leadership, communication, and stakeholder management skills. Strong analytical and problem-solving ability, with experience in performance metrics.

Education

• EIILM University

  Bachelor Of Commerce (B.Com)

  2009 — 2012

• EIILM University

  Bachelor's Preparatory Programme, Fundamentals of General Mathematics, Fundamentals of Social Sciences, Fundamentals of Commerce

  2009 — 2009

• Institute of Computer Science of the Polish Academy of Sciences

  MBA (Data analysis and knowledge management.)

  2015 — 2018

• Jetking InfoTrain Ltd.

  Advanced Diploma In Computer Hardware And Networking, Computers

  2001 — 2002

• Kendriya Vidyalaya

  S.S.C, English, Maths, Science, Social Science

  1990 — 2000

• ET & T computer Education

  Diploma In Computer Software Technology, Computer Software Technology/Technician

  2000 — 2001