Ketan C.
Advisor 2 Tech Support @Concentrix
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WORK HISTORY
Advisor 2 Tech Support @Concentrix
Toronto, ON, CA
Delivered technical support for a U.S-based finance platform, helping clients manage accounts payable/receivable workflows.• Ensured data accuracy using advanced Excel functions like Pivot Tables and VLOOKUP.• Communicated complex findings clearly across written and verbal formats.• Resolved diverse technical issues via phone, chat, and internal systems.• Utilized AI tools to improve diagnostics and enhanced internal documentation.• Simplified onboarding processes for both technical and non-technical merchants.• Contributed to help resource improvements aligned with product updates.• Quickly adapted to changing platforms and tools, staying updated on product/AI trends.• Acted as Subject Matter Expert whenever needed to provide support to the other agents in busy days.
EDUCATION
Humber College
Postgraduate Degree, Enterprise Software Development
Ganpat University
B.Tech Computer Science Engineering - Institute Of Computer Technology, Specialization in Cloud Based Applications
York University
Postgraduate Degree, Cloud Operations
ABOUT KETAN C.
Actively Seeking for Full time Role Tech Support | SDE | CloudOps @YorkU | ESDV @HumberCollege | Alumni - Ganpat University | Team Player |Software Developer | Cloud | Devops | AI
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