Ketan Arora
Senior Solutions Consultant @Dispatchtrack
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WORK HISTORY
Senior Solutions Consultant @Dispatchtrack
Milton Keynes, GB
DispatchTrack is the global leader in last mile and middle mile logistics with over 2,500 clients worldwide including brands like Coca Cola, Walmart, Best Buy, Ferguson, Lowe\'s, Bob\'s Discount Furniture and Furniture Village. Closed $144m investment from Spectrum Equity and are growing exceptionally quickly via acquisition and organic growth. DispatchTrack prides itself in delivering the best customer experience and being able to manage complex workflows, big/bulky/liquids/serviced deliveries all from a SaaS offering.Highlights:• Cultivated strong client relationships, leading to a huge increase in customer satisfaction.• Supported the sales team, contributing to a 100% growth within a year in new client acquisitions in the non-US region.• Delivered technical solutions for complex logistics challenges, streamlining operations and enhancing platform utilization.• Managed onboarding and implementation projects, ensuring timely and successful deployments.• Account management with end-to-end responsibility for driving product adoption and ensuring client retention.
EDUCATION
Delhi College of Engineering
Bachelor of Engineering (B.E.), Electrical Engineering
Institute of Management Technology, Ghaziabad
Post Graduate Diploma in Management (PGDM), Operations Management and Marketing
ABOUT KETAN ARORA
Senior Solutions Consultant with 15+ years of experience in solution design, client engagement, pre-sales, and SaaS product implementation. Proven track record of optimising operations and elevating customer experiences across industries like logistics, e-commerce, aviation, FMCG, oil & gas, and semiconductors.Skilled in business analysis, agile delivery, and driving digital transformation from concept to execution. Strong collaborator with a talent for aligning cross-functional teams and building trusted relationships with senior stakeholders.
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