Ketan Tambe

About Ketan Tambe

Senior Customer Success Leader with 16+ years in enterprise SaaS and HR technology…

Experience

1. Senior Customer Success Manager

   Cornerstone OnDemand

   Nov 2022 — Present · Mumbai, IN

   Manage 7+ enterprise clients with a combined ARR of USD 2M, achieving a 95% renewal rate over the last two years.• Drive measurable business value and platform adoption through strategic success plans and outcome-based engagement.• Partner with clients to define KPIs, milestones, and success metrics, ensuring strong ROI, and platform utilization.• Proactively identify expansion and upsell opportunities, contributing to account growth and product advocacy.• Performed feedback and release readiness initiatives to enhance adoption and align new features with customer goals.• Reduced churn through early risk detection, tailored engagement strategies, and relationship strengthening.• Collaborate cross-functionally to ensure seamless delivery, issue resolution, and consistent customer satisfaction.

Education

• University of Mumbai

  Bachelor of Commerce - BCom, Accounting and Finance

• Sikkim Manipal Institute of Technology - SMU

  MBA, IT

• NIIT Pune

  Diploma in Software Engineering, Java, C++, C#, SQL

Skills

• Software Development Life Cycle (Sdlc)
• Business Process
• Corporate Communications
• Software Project Management
• Product Management
• Team Management
• Xml
• Product Research
• User Acceptance Testing
• Sql
• Visio
• Software Documentation
• Sdlc
• Software Implementation
• Business Analysis
• Vendor Management
• Enterprise Resource Planning (Erp)
• Microsoft Sql Server
• Databases
• Relationship Management
• Requirements Analysis
• Project Management
• Training