Ketan Singhania
Service Delivery Lead - US Retirement
- Role
- Associate Director at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ketan Singhania
An experienced senior level professional, with 20+ yrs of diverse experience in Service Delivery - Operations, Client Relationship Management, P&L management across Insurance - Retirement Services & Life and Annuities.Currently working with Accenture and in the past have worked for Tata Consultancy Services. As Associate Director Operation at Accenture handling service/ delivery operations for a largest US based Retirement Services Record-keeper handling operations at multiple delivery sites in India.Certified Lean Six sigma Green Belt expert along with industry certification by ASPPA RPF 1, Trainer W3 framework.In the previous assignment, managed service delivery for back office operations at TCS BPO for Top Retirement providers and Large Life and annuities clients across US and Ireland. Handled customer service contact center operations for largest private sector bank in Qatar and Consumer finance in US,leading a team of 200+ associates in Multiple sites in India and Qatar.Having experience in setting up BPaaS delivery in a complete green field setup with back office and contact center operation in multiple international delivery centers, with culturally diverse global resources.Specialties: Service Delivery & Operations, Business Strategy, P&L Ownership, Transformation and Transition, People and domain development.
Experience
Associate Director
Jul 2024 — Present · Bengaluru, IN
Education
MGM Institute of Management, Aurangabad
Master of Business Administration (MBA), Marketing
2002 — 2004
Mithibai College
Bachelor of Commerce (B.Com.), Business/Commerce, General
1996 — 2001
Bangur Nagar Vidhya Bhawan
Secondary school certificate, SSC
Skills
- Project Management
- Mis
- Recruiting
- Leadership
- Business Process Improvement
- Bpo
- Change Management
- Transition Management
- Six Sigma
- Process Improvement
- Management
- Service Delivery
- Business Analysis
- Operations Management
- Outsourcing
- Customer Service
- Team Management
- Business Strategy
- Performance Management
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