Ketan Samel
Senior Manager at Capgemini
- Role
- Service Delivery Manager at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ketan Samel
I am an enterprising professional offering nearly 16 years of multi-faceted expertise in…
Experience
Service Delivery Manager
Jun 2024 — Present · Mumbai, IN
Project(s) Undertaken-National Gas Worked as Service Delivery Manager/Engagement Manager• Managing DevOps-based SAP portfolios combining AMS and project streams under one delivery construct.• Leading end-to-end engagement & portfolio delivery, encompassing solution design, resource planning, scope management, contract adherence, & CXO-level reporting.• Ensuring successful project delivery across SAP platforms—upgrades, transformations, cloud migrations (SAP RISE, Azure), enhancements.• Collaborating with business stakeholders and internal governance units to drive operational visibility, financial tracking, and strategic alignment.• Supporting account growth by identifying add-on services, contributing to proposal development, and converting tactical services into long-term engagementsSMITHS• Worked as SAP Service Delivery Manager & Account Lead, working as primary interface and POC for service queries and escalations with client and stakeholders. • Ensured delivery of support services met contracted service levels and targets.• Closed all audits, internal & external, in accordance with contract requirements.• Led AMS team, adhering to geographical/ customer-specific policies, such as GDPR.• Managed Application Development and Maintenance (ADM) projects, including commercial• Worked as Project Manager for an ECC EHP Upgrade Project, working with executive leadership for solution reviews.• Mobilized team, created implementation roadmap and cost/ schedule baselines.• Developed a risk management plan to identify and address potential project risksRolls Royce• Led as SAP Basis Lead, driving all activities independently from both technical and management perspectives.• Mentored and groomed Young Professionals, ensuring their skill development and alignment with team standards.• Worked as Deputy Service Delivery Manager, closely collaborating with the Senior Service Delivery Manager• Successfully managed the \"CRM to ECC integration using BTP\" project
Education
St. Francis Institute Of Technology
Bachelor of Engineering - BE, Information Technology
2004 — 2008
Mumbai University Mumbai
Master of Business Administration - MBA, Management Information Systems and Services
2011 — 2014
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