Ketan Mistry
Enterprise Contract Service Manager @Colt Technology Services
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WORK HISTORY
Enterprise Contract Service Manager @Colt Technology Services
London, GB
Owning the governance and overall customer service experience for the client, ensure agreed level of service is adhered to, take proactive action to address service failures and drive remedial actions• Manage customer contracts including maintaining commercial, SLA and legal terms• Deliver onboarding including workshops and training of the client on Colt’s tools and processes, produce performance reports and maintain customer handbooks• Lead and prepare service review meetings and provide monthly management reporting for the client• Develop and manage service development, customer engagement and continual service improvement plans to address service issues• Building and maintaining strong relationships with customers to support revenue retention and generate high customer loyalty
SKILLS
ABOUT KETAN MISTRY
Experienced IT/Telecoms professional working in a dynamic environment. Exceptional interpersonal communication and organisation skills that contribute to high levels of efficiency and productivity. I have proven track record of providing clear direction in an ever-changing environment, ensuring the stability of the business and the strategic developments in-line with customer requirements. My ability to adapt within a fast paced environment gives me the growth to expand my knowledge as well as provide outstanding customer service. The ability to understand information quickly facilitates in-depth product knowledge which has been pivotal within my roles to provide the best possible service at the highest level. Within my roles I have acquired high level understanding of service management, which has given me the ability to expand my role by supporting high profile clients within the financial, legal and insurance sectors.I am a productive individual that is consistently seeking a challenge to provide the best level of support within my working environment. I have a strong commitment to sustain continuous professional development to further my career.
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