Ketan Mav

Lead Software Engineer at Helpshift

Role: Lead Engineer at Helpshift
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

Experience

Lead Engineer
Helpshift
Present

Education

Indian Institute of Technology, Bombay
M. Tech.
2010 — 2012
Birla Vishvakarma Mahavidyalaya
Bachelor of Engineering - BE
2006 — 2010

Skills

Python
Algorithms
Data Structures
C
C++
Java
Ipv6
Kernel
Unix Shell Scripting
Junos
Freebsd
Arp
Functional Programming
Gnu Debugger
Jsp
Servlets
Latex
Dtrace

Contact information

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Work email
•••••@helpshift.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Helpshift

Software Development · 331 employees · San Francisco, California, United States

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars: Technology enhances experience, native in-game; AI creates scale; and Human experts deliver strategic value. Trusted by the world’s leading gaming studios, Helpshift transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health—ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.

helpshift.com

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Experience

Lead Engineer

Education

Indian Institute of Technology, Bombay

Birla Vishvakarma Mahavidyalaya

Skills

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