Ketan Marathe
Director - Services Delivery & Customer Support
- Role
- Director Customer Support at Icertis
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ketan Marathe
Highly skilled SAP AMS Service Delivery Manager with 19 years of experience overseeing and managing the end-to-end delivery of SAP Application Management Services. • Managed complex SAP AMS projects across 15+ skills, supporting global geographies, leading a 150+ member team, overseeing an $50M P&L, and achieving $10M in cost reductions• Implemented automation strategies to enhance operational efficiency, optimize SAP service delivery, and drive significant cost reductions.• Expertise in incident management, system optimization, performance monitoring, and ensuring SLA compliance. • Played a key role in establishing the captive capacity for a leading German wholesaler across all functions, leveraging core competencies and taking advantage of offshore remote delivery from India.• A results-driven professional who blends technical expertise with deep business acumen and operational knowledge, ensuring that all technical strategies and initiatives align with corporate objectives.
Experience
Director Customer Support
Jan 2026 — Present · Pune, IN
Education
L and T Institute of technology
Diploma, Mechanical Engineering
1996 — 2000
Skills
- Sap Mm
- Sap R/3
- Sap Implementation
- Sap Erp
- Business Analysis
- Business Process
- Abap
- Materials Management
- Management
- Business Intelligence
- Supply Chain Management
- Erp
- Sap
- Requirements Analysis
- Integration
- Team Management
- Service Delivery
- Sap Products
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