Ketan Joshi
Customer Success Manager
- Role
- Customer Success Manager at Druva
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Ketan Joshi
Experienced, Results-Focused professional with a demonstrated history of 16+ years of…
Experience
Customer Success Manager
Sep 2023 — Present · Pune, IN
Onboarding: Assisting clients in the implementation and integration of Druva solutions, ensuring a smooth onboarding process.Training and Education: Providing clients with training and resources to optimize their usage of Druva products, helping them understand features and best practices.Account Management: Serving as the main point of contact for assigned accounts, understanding their needs, and addressing any concerns or issues that may arise.Advocacy and Upselling: Encouraging clients to become advocates for Druva, and identifying opportunities for upselling or cross-selling additional products or services that align with their needs.Problem Resolution: Proactively identifying and resolving customer issues, collaborating with internal teams to provide timely and effective solutions.Customer Feedback: Gathering feedback from clients and communicating insights internally to contribute to product improvement and development.Metrics and Reporting: Monitoring key performance indicators and preparing regular reports to demonstrate the value and impact of Druva solutions on clients\' businesses.
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